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Understanding the monthly services fee

Monday, 11 February 2019

Want to know more about the costs involved? We break down the monthly retirement village fees to show you how it helps keep your village running smoothly.

Life in a retirement village is full of opportunities, with many leisure and community facilities at your doorstep. Of course, providing these amenities costs money. That’s why we have an ongoing retirement village fee, known as the monthly service fee.

While your incoming and outgoing costs can vary depending on your contract, all residents pay the monthly service fee. 

The monthly retirement village fee gives our village residents a worry-free lifestyle. Without it, we couldn’t provide the facilities, services and amenities our residents love. It’s a worthwhile investment in creating a village lifestyle and environment that’s low on maintenance and big on living.

The monthly service fee explained

Our monthly retirement village fees are what you pay each month to cover day-to-day operations and village upkeep. While it's usually called the monthly services fee, you might also hear it called a recurrent charge, a maintenance charge, a service fee or a general services charge.

Calculating the monthly service fee

We calculate the monthly service fees based on village running costs. The monthly cost can vary depending on the services and facilities offered by each village. We follow the strict legislation that governs our monthly service fees. Every year, our village managers prepare a village budget in consultation with the resident committee. This process determines the monthly fees under the legislative requirements.

What the monthly service fee covers

Monthly service fees go towards the costs of running the village, which may include*:

  • rates
  • water for the village community
  • leisure facilities, like the gym or swimming pool
  • front garden maintenance
  • village landscaping
  • body corporate fees
  • building insurance
  • street lights and electricity for the village community
  • village bus transport
  • village management team
  • long-term maintenance or sinking fund contribution.

*Inclusions can vary from village to village. Please check with your village sales manager for the details of what’s included for your village.

Monthly retirement village fees provide a worry-free lifestyle

We’re dedicated to helping you make the most of village life every day. Our monthly service fee is an important contribution to your retirement lifestyle. It means you get to live a worry-free life with all the fantastic facilities and services our villages are known and loved for.


For more information about the lifestyle and support offered at our retirement villages, call our customer service team on 1800 550 550.

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