This cookie policy applies to Keyton Holding Pty Limited as trustee for Keyton Trust ABN 44 349 706 307 (Keyton, we, our, us) with its registered office at Level 45, 600 Bourke Street Melbourne VIC 3000, Australia and the cookies used on our website www.keyton.com.au and www.ardency.com.au.
1. INTRODUCTION
Cookies are small text files that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website. They help websites remember information about your visit, like your country, language and other settings. They can also help make your next visit easier.
We use cookies and other similar technologies such as marketing tags for several purposes as described more fully below, including collecting information about the number of visitors to the site and customer demographics, which is used to improve the customer experience of the site.
If you wish to remove cookies placed on your device by our site or stop our site placing further cookies on your device you can do this at any time (learn how to do this in the table below).
2. CATEGORIES OF COOKIES USED ON THIS SITE AND PURPOSES
We use the following cookies:
Strictly necessary cookies
These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site. We do not require your consent to place these cookies. Nevertheless, you may be able to block these cookies yourself on your device/ browser, but restricting these cookies is likely to mean that our site will not work as you would expect and certain functionality may be inoperable.
Non-essential cookies
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily. We use cookies to compile visitor statistics such as how many people have visited our site, how they reached our site, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our site.
We also use Google Analytics, Kentico Experience Platform and Database, and AI-based personalisation tools such as Recombee to collect information about how users interact with the site. These tools use cookies to collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use the information generated by these tools to prepare reports and improve the customer experience of the site.
We have enabled Google Analytics Demographics and Interest Reporting features on the site to allow us to review information about users of the site (at a collective rather than individual level), including identifiers such as users' age, gender, interests, and other categories based on acquisition, behaviour, and conversions metrics. We may use this information to enable us to make decisions about what information to include on the site and how to present it. We have also enabled Google Display Network Impression Reporting on the site to allow us to track how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to site visits to the site. We and our third-party suppliers, including Google, use first-party Google Analytics cookies and third-party DoubleClick cookies together to collect the data for the Google Display Network Impression Reporting functionality.
You may opt-out of tracking from Google Analytics and/or the Google Analytics Advertising features enabled on the site by refusing the use of cookies (see below), through configuring the Google Ad settings or by installing the Google Analytics Opt-out Browser Add-on.
Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. This information will be used by us and third parties to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but only if you consent to such sharing.
Social Website Cookies. So you can easily "Like" or share our content, we have included sharing buttons on our site for certain social media sites such as Facebook, LinkedIn and Twitter. These cookies are set by the third party social media sites to which they relate, including:
LinkedIn
Twitter
Instagram
The privacy implications vary from social media site to social media site and will be dependent on the privacy settings you have chosen on these sites. Please refer to the relevant social media site's privacy and cookies policy for more information.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Most browsers have cookies enabled by default. However, if you don't want to enable cookies, you'll still be able to browse the site.
If you wish to disable all cookies, you can usually opt-out by setting your browser to remove or reject browser cookies.
To disable specific cookies, you can opt-out using the opt-out mechanisms and links provided in the chart above. You can also delete cookies that have already been set through your browser settings.
Please note that if you choose to disable some categories of cookies that we use, you may experience reduced functionality or be prevented from using the site altogether.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
To learn more on how to disable cookies on your browser, please consult your browser "help" section or go to aboutcookies.org.
If you have any further questions, comments or requests regarding our cookies policy or how we use cookies, you can contact us at Privacy, Keyton, Level 45, 600 Bourke Street, Melbourne VIC 3000. Or email us at privacy@keyton.com.au
3. Changes to THIS COOKIES policy
Any changes to this cookies policy in the future will be posted on this page. We recommend that you review this policy periodically to stay informed about how we use cookies and similar technologies.
We use cookies to improve your website experience. You can manage the use of cookies by clicking on the "View Policy" link. By continuing or clicking "Agree" we assume you are happy with our use of cookies.
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A brighter chapter: How retirement living is evolving for you
Tuesday, 08 July 2025
Starting a new chapter in life is a journey that should be filled with confidence, not confusion.
Ready when you are
To help empower you with the facts, we recently hosted a webinar with special guest from the Property Council of Australia, Daniel Gannon, Executive Director of the Retirement Living Council.
As Daniel explained, the retirement living sector is undergoing a positive evolution, shifting from a focus on real estate to one centred on wellbeing, transparency and resident protection.
Here are some of the key insights he shared.
A lifestyle measured in happiness
Perhaps the most compelling story is the one told by the residents themselves. According to 2023 research from the Retirement Living Council, retirement village residents are thriving.
He highlighted that, compared to people not living in these age-friendly communities, residents are:
41% happier
14% more physically active, with more opportunities to stay healthy
Five times more socially active, enjoying a rich community life; and
Twice as likely to catch up with family and friends
Daniel noted that at a time when the World Health Organisation has declared loneliness as a global public health concern, the power of this built-in community provides a clear and positive alternative.
Greater financial clarity and peace of mind
Understanding the financial details is essential for peace of mind. Daniel pointed out a key advantage from the RLC's research: retirement living can be a more affordable choice, with the average cost of a two bedroom unit being 41% lower than the median house price in the same postcode.
He also explained that the industry is making great strides in improving financial transparency. A key part of this is clarifying the Deferred Management Fee (DMF), often called an 'exit fee'. This is a payment made to the operator when a resident permanently leaves the village – you can read more about this here. It is a core part of the retirement village financial model which, in exchange for this future fee, helps to make the initial purchase price of a home more affordable.
The calculation of this fee is becoming simpler. Citing recent PwC-RLC Retirement Census data, it was noted that for 65% of new contracts, the DMF is based on the resident's ingoing payment, and the operator is responsible for refurbishment costs when the resident vacates. This provides residents with much greater certainty about their future finances.
Your rights are stronger than ever
Feeling secure in your decision is crucial. Resident rights are protected by robust frameworks, with every state and territory having its own Retirement Villages Act. This Act serves to protect the financial and personal interests of residents, sets out the information retirement villages need to give prospective residents, and provides rules and laws for operators to follow. He highlighted several positive changes across the country:
Standardised information: Many states now have clear, simple disclosure documents and online comparison tools to help you understand and compare your options before you commit.
Mandatory buybacks: Set timeframes for buybacks are now legislated in all states and are essentially harmonising, meaning you or your estate will be paid out for your home in a timely manner.
A Code of Conduct: The industry's own Retirement Living Code of Conduct serves as another layer of assurance that many operators are committed to high standards and best practices.
Make your next move with confidence
To conclude the session, Daniel offered some clear advice for those considering a move to a retirement village:
Ask plenty of questions: "Don't leave those meetings without asking the questions that you have on your list, especially as it relates to financial obligations".
Seek independent advice: “Always obtain and seek independent financial and legal advice, to make sure that you truly understand exactly what you're signing up for”.
Don't feel pressured: "Don't be pressured into anything that you're doing". This is a major life decision and you should take the time you need to feel comfortable.
Retirement living offers a wonderful opportunity for a vibrant, secure and happy future. With stronger protections and a clear focus on wellbeing, you are more empowered than ever to choose the lifestyle that’s right for you.
Watch the webinar and learn more
If you found these insights from Daniel valuable, you can delve even deeper by watching the full 'Know Your Retirement Village Rights' webinar. It’s part of our 'Navigate Your Retirement With Confidence' webinar series, available for you to watch for free and on your own time. Gain direct access to expert knowledge that will empower you on your journey.
Register today to watch the series and make your next move with confidence.
This article contains general information and is not intended as legal or financial advice. The views and information presented are those of the guest speaker from a webinar hosted by Keyton and do not necessarily represent the views of Keyton. Individual circumstances may vary, and prospective residents should make and rely on their own enquiries.
For more information about the lifestyle and support offered at our retirement villages, call our customer service team on 1800 550 550 or send us an email here.
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