A brighter chapter: How retirement living is evolving
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A brighter chapter: How retirement living is evolving for you


Tuesday, 08 July 2025

Starting a new chapter in life is a journey that should be filled with confidence, not confusion.

Executive Director of the Retirement Living Council Daniel Gannon

Ready when you are

Executive Director of the Retirement Living Council Daniel Gannon

To help empower you with the facts, we recently hosted a webinar with special guest from the Property Council of Australia, Daniel Gannon, Executive Director of the Retirement Living Council. 

As Daniel explained, the retirement living sector is undergoing a positive evolution, shifting from a focus on real estate to one centred on wellbeing, transparency and resident protection.

Here are some of the key insights he shared. 

A lifestyle measured in happiness 

Perhaps the most compelling story is the one told by the residents themselves. According to 2023 research from the Retirement Living Council, retirement village residents are thriving. 

He highlighted that, compared to people not living in these age-friendly communities, residents are: 

  • 41% happier 
  • 14% more physically active, with more opportunities to stay healthy 
  • Five times more socially active, enjoying a rich community life; and 
  • Twice as likely to catch up with family and friends 

Daniel noted that at a time when the World Health Organisation has declared loneliness as a global public health concern, the power of this built-in community provides a clear and positive alternative. 

Greater financial clarity and peace of mind 

Understanding the financial details is essential for peace of mind. Daniel pointed out a key advantage from the RLC's research: retirement living can be a more affordable choice, with the average cost of a two bedroom unit being 41% lower than the median house price in the same postcode. 

He also explained that the industry is making great strides in improving financial transparency. A key part of this is clarifying the Deferred Management Fee (DMF), often called an 'exit fee'. This is a payment made to the operator when a resident permanently leaves the village – you can read more about this here. It is a core part of the retirement village financial model which, in exchange for this future fee, helps to make the initial purchase price of a home more affordable. 

The calculation of this fee is becoming simpler. Citing recent PwC-RLC Retirement Census data, it was noted that for 65% of new contracts, the DMF is based on the resident's ingoing payment, and the operator is responsible for refurbishment costs when the resident vacates. This provides residents with much greater certainty about their future finances. 

Two female residents of Hibiscus Chancellor Park walking through the retirement village


Your rights are stronger than ever 

Feeling secure in your decision is crucial. Resident rights are protected by robust frameworks, with every state and territory having its own Retirement Villages Act. This Act serves to protect the financial and personal interests of residents, sets out the information retirement villages need to give prospective residents, and provides rules and laws for operators to follow. He highlighted several positive changes across the country: 

  • Standardised information: Many states now have clear, simple disclosure documents and online comparison tools to help you understand and compare your options before you commit. 
  • Mandatory buybacks: Set timeframes for buybacks are now legislated in all states and are essentially harmonising, meaning you or your estate will be paid out for your home in a timely manner. 
  • A Code of Conduct: The industry's own Retirement Living Code of Conduct serves as another layer of assurance that many operators are committed to high standards and best practices. 

Make your next move with confidence 

To conclude the session, Daniel offered some clear advice for those considering a move to a retirement village: 

  • Ask plenty of questions: "Don't leave those meetings without asking the questions that you have on your list, especially as it relates to financial obligations". 
  • Seek independent advice: “Always obtain and seek independent financial and legal advice, to make sure that you truly understand exactly what you're signing up for”. 
  • Don't feel pressured: "Don't be pressured into anything that you're doing". This is a major life decision and you should take the time you need to feel comfortable. 

Retirement living offers a wonderful opportunity for a vibrant, secure and happy future. With stronger protections and a clear focus on wellbeing, you are more empowered than ever to choose the lifestyle that’s right for you. 

Watch the webinar and learn more 

If you found these insights from Daniel valuable, you can delve even deeper by watching the full 'Know Your Retirement Village Rights' webinar. It’s part of our 'Navigate Your Retirement With Confidence' webinar series, available for you to watch for free and on your own time. Gain direct access to expert knowledge that will empower you on your journey.  

Register today to watch the series and make your next move with confidence.  


This article contains general information and is not intended as legal or financial advice. The views and information presented are those of the guest speaker from a webinar hosted by Keyton and do not necessarily represent the views of Keyton. Individual circumstances may vary, and prospective residents should make and rely on their own enquiries.  

For more information about the lifestyle and support offered at our retirement villages, call our customer service team on 1800 550 550 or send us an email here.

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